Member Support
We're here to help!
Call Us
- Call 877.MY.METRO (877.696.3876)
Monday – Wednesday 8:00 AM – 5:00 PM
Thursday – Friday 8:00 AM – 6:00 PM
Saturday 8:00 AM – 1:00 PM
When you call, you’ll be greeted by Chelsea, our virtual assistant, who can answer your general questions and possibly eliminate the need to wait for a Member Service Agent. Chelsea is quick, responsive and there when you need her – including after hours!
Get tips for chatting with Chelsea
iBanking and iBanking Mobile App assistance is available 24/7.
Digital Branch
Speak with a Metro agent via the digital branch
Can't make it to a branch? You can conduct most banking transactions with a live agent from your computer or mobile device during normal business hours!
Click the chat icon in the lower right corner and type "speak with an agent" to get started.
Our digital branch is available:
Monday – Wednesday 8:00 AM – 5:00 PM
Thursday – Friday 8:00 AM – 6:00 PM
Saturday 8:00 AM – 1:00 PM
Chat with Chelsea, Metro's Virtual Assistant
Get quick answers to frequently asked questions, location information, info about Metro products and services, and other banking topics you'd like to know about. Click the chat icon on the lower right corner of your screen to get started.
Send a Secure Message
- Log in to Metro iBanking or the Mobile App
- Click Self Service Center
- Then, click Contact Us
Report Lost or Stolen Cards & Fraud
Credit Cards
800.270.5973
Debit or ATM Cards
877.MY.METRO
Contact Us
Fax Numbers
Loans
617.488.5440
Deposit Operations
617.889.7776
Mailing Address
Metro Credit Union
PO BOX 9100
Chelsea, MA 02150-9100
