Metro Announces New Officers and Branch Manager Promotions
Published on February 4, 2025
•4 min read
CHELSEA, MA – February 4, 2025 – Metro Credit Union, the largest state-chartered credit union in Massachusetts, today announced the following officer appointments and promotions, and branch manager promotions: Jim Page has joined Metro as VP Learning & Talent Development; Wafaa Lahmeur has been promoted to AVP Regional Manager; Lucas Ross has been promoted to AVP Mortgage Loan Originations; Cotey Collins-Hernandez has been promoted to Branch Manager, Medford; Zachary Fink has been promoted to Branch Manager, Commonwealth Ave. - Boston; Estela Shingleton has joined Metro as Branch Manager, Lawrence.
“We’re thrilled to welcome new Metro team members and congratulate our promoted employees,” said Robert Cashman, President and CEO, Metro Credit Union. “Our employees are our greatest asset and we celebrate their commitment to our members as they embody our founding principle of ‘people helping people.’ We look forward to their new accomplishments and continued success.”
Officers
Jim Page
Jim Page has joined Metro as VP Learning & Talent Development. Prior to Metro, he served as Director of Learning & Talent Development at Klaviyo and brings more than 20 years of experience in scaling people and learning initiatives across industries including education and technology. In his role at Metro, he leads Learning & Development, Performance Management, and Employee Engagement.
Lucas Ross
Lucas Ross has been promoted to AVP Mortgage Loan Originations. Ross joined Metro in 2010 as a Mortgage Specialist and earned recognition as a top loan originator by The Warren Group and as one of the top 500 mortgage originators in the U.S. by Scotsman Guide. He most recently served as Manager, Mortgage Sales and oversees all residential mortgage and home equity loan originations at the credit union.
Wafaa Lahmeur
Wafaa Lahmeur has been promoted to AVP Regional Manager. Lahmeur joined Metro in 2011 as a teller and earned several promotions before her appointment as Branch Manager at Metro’s Chelsea Main branch, located at its corporate offices in 2018. In 2024, she was promoted to AVP Branch Manager. As AVP Regional Manager, Lahmeur will oversee branch operations and service initiatives of Metro’s branches in Boston, Chelsea, Dorchester, Framingham, Melrose, Newton, and West Roxbury.
Branches
Cotey Collins-Hernandez
Cotey Collins-Hernandez has been promoted to Branch Manager at Metro’s Medford branch. Collins-Hernandez joined Metro in 2023 as an Assistant Branch Manager at the credit union’s main branch in Chelsea, where he assisted in managing daily operations. In his new role, he will oversee customer service, sales initiatives, and branch operations in Medford. He is also a member of the Economic Development Board and Community Preservation Committee for the City of Chelsea.
Zachary Fink
Zachary Fink has been promoted to Branch Manager, Commonwealth Ave. - Boston. Fink joined Metro as a Sales & Service Supervisor in 2023 and most recently served as Assistant Branch Manager. In his new role, he oversees all operations, customer service, and sales initiatives for the Commonwealth Avenue branch.
Estela Shingleton
Estela Shingleton has been named Branch Manager of Metro’s Lawrence branch. Prior to Metro, Shingleton served as AVP Branch Manager and Loan Originator at Webster First Federal Credit Union in Hopkinton, Mass. She brings more than 20 years of banking experience to Metro and will oversee all Lawrence branch operations, including team sales objectives and goals.
About Metro Credit Union
Metro Credit Union is the largest state-chartered credit union in Massachusetts, with $3.4 billion in assets. Metro provides a full range of financial products to close to 200,000 members in Barnstable, Bristol, Essex, Franklin, Hampden, Hampshire, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester counties in Massachusetts, and Cheshire, Hillsborough, Merrimack, Rockingham, and Strafford counties in New Hampshire. Metro is the credit union of choice for employees at over 1,200 companies through its Metro@work program.
Founded in 1926, Metro currently operates branch offices in Boston, Burlington, Chelsea, Dorchester, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, Tewksbury, and West Roxbury. Metro is also a Juntos Avanzamos (“Together We Advance”) designated credit union, an honor given to financial institutions for their commitment to serving and empowering Hispanic and immigrant consumers. Metro was recently named among the most charitable companies in Massachusetts by the Boston Business Journal; voted Top Credit Union in Banker & Tradesman’s Best of 2024 awards; and recognized as one of America’s Best Regional Banks and Credit Unions in 2025 by Newsweek. Learn more at MetroCU.org.
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