Metro's Virtual Assistant
Have questions? Ask Chelsea!
Hi, I'm Chelsea!
It's great to virtually meet you! I'm a chatbot powered by artificial intelligence (AI), here 24/7 to assist you.
When you visit the website or call 877.MY.METRO, I can do banking transactions, provide quick answers to frequently asked questions, location information, general information about Metro products and services, and other banking topics you'd like to know about.
Click the chat icon in the bottom right hand side of your screen to start a conversation with me!
How does Chelsea work?
Chelsea is an AI virtual assistant who is always learning how to provide you with the best answer for your questions. Chelsea can answer general questions about products and services, location information, and more 24/7 through chat or phone!
Here are some questions you can ask Chelsea:
- "How do I become a member?"
- "What are your current CD Rates?"
- "What is the most I can transfer to another bank account?"
- "How do I change my address?"
- "Does Metro have free checking accounts?"
Chelsea learns more about the information you want each time you ask a new question, so you can always try rephrasing your question to get the answers you need.
Banking with Chelsea
Chelsea can help you complete your banking transactions over the phone!
To better assist our members with their banking needs, Chelsea, our virtual assistant, will help you with your transactions through phone banking. When you call us at 877.MY.METRO (696.3876) and say, “TELEPHONE BANKING”, Chelsea will now be able to:
- Retrieve account balances
- Review of your recent transactions
- Transfer funds between Metro accounts
- Make payments from Metro accounts to a Metro loan
For example, you can ask Chelsea to “check my account balance.” After authenticating who you are and your account, she can tell you what is in that account and offer to walk you through another transaction.
A few other actions that will help you while chatting with Chelsea:
- Say “REPEAT” and Chelsea will repeat her full response at a slower pace.
- Say “MAIN MENU” to return to the opening menu choices.
- Say “HOLD ON” or “GIVE ME A SECOND” when you need a minute, otherwise Chelsea will ask “is there anything else I can help you with?” if you aren’t responding immediately.
- Say “CONTACT INFO” to hear Metro contact options like primary mailing address, emails, and fax numbers.
Chelsea lives behind our firewalls and security systems, so know that any and all information that you share with her via phone banking is private and secure.
Of course, we understand that there are some needs that require human touch. For those transactions that Chelsea can’t perform, we have our agents standing by during business hours via 877.MY.METRO or online through our Digital Branch.
